Cancellation Policy:

Customers can cancel orders within 24 hours of purchase by contacting our customer service team. To request a cancellation, kindly reach out via email to ruchi.gupta@kerryton.com or by calling us at (+91) 11 23076812. Cancellation requests beyond the 24-hour window will be considered on a case-by-case basis.

Refund Policy:

Kerryton typically does not offer refunds once an order is confirmed and processed. However, exceptions may be considered for exceptional circumstances. If you believe you have a valid reason for a refund, contact our customer service team within 7 days of receiving your order. Refund requests will undergo thorough review, and decisions will be based on specific circumstances.

Contact Information for Refund & Cancellation Requests:

Email: ruchi.gupta@kerryton.com

Phone: (+91) 11 23076812

Refund Considerations:

Approved refunds will be processed within 15 business days.

Refunds will be issued using the original payment method.

Kerryton reserves the right to deny refunds for ineligible or fraudulent requests.

Non-Refundable Items:

Certain items, like customized or made-to-order helicopter equipment, may be non-refundable. Such details will be clearly communicated during the purchase.

Address for Physical Correspondence:

269, First Floor, Hauz Rani, Malviya Nagar, New Delhi (India)

Updates to the Refund & Cancellation Policy:

Kerryton may periodically update its policy, with changes communicated on our website.

Note: Kerryton retains the right to make exceptions in extraordinary circumstances or as required by applicable laws. Customers are encouraged to contact our customer service for any questions or concerns regarding refunds and cancellations.